Kilauea Pest Control Privacy Policy
Kilauea Pest Control (“Kilauea Pest Control,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information.
By using our website, requesting services, or communicating with us, you agree to the practices described in this Privacy Policy.
Who We Are
Kilauea Pest Control provides residential and commercial pest control services throughout Hawaii.
Website: https://kilaueapest.com
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Mobile phone number
- Service address
- Billing address
- Payment information
- Information regarding your pest control needs
- Communication preferences
We also automatically collect certain technical information including:
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and analytics data
How We Collect Information
We collect information when you:
- Request a free estimate
- Schedule service
- Complete a contact form
- Submit a Facebook or Instagram Lead Form
- Contact us by phone, email, or text message
- Subscribe to marketing communications
- Participate in promotions
- Leave comments on our website
- Interact with our website
How We Use Your Information
We use your information to:
- Provide requested pest control services
- Respond to inquiries
- Schedule appointments
- Process payments
- Send appointment reminders
- Communicate regarding your account
- Improve our website and customer experience
- Send promotional offers when you have opted in
- Comply with legal obligations
SMS & Email Communications
If you provide your phone number or email address and consent to receive communications, Kilauea Pest Control may send transactional and/or marketing communications.
Your consent to receive marketing messages is not a condition of purchasing any products or services.
SMS and Mobile Information
By separately opting in through one of our website forms, you may receive text messages from Kilauea Pest Control , operated by Kilauea Pest Control INC. Consent to receive text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Transactional Messages
Transactional communications may include:
- Appointment confirmations
- Appointment reminders
- Technician arrival notifications
- Service updates
- Account notifications
- Billing notifications
- Estimate follow-ups
- Customer service communications
Message frequency varies.
Marketing Messages
If you separately opt in to receive marketing communications, we may send:
- Promotions
- Discounts
- Special offers
- Seasonal pest prevention reminders
- New service announcements
- Company news
- Educational pest control tips
Message frequency varies.
Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP or contact us using the information listed below.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link contained within the email.
Consent to Receive Communications
When you submit a form through our website, Facebook Lead Ads, online advertisements, or other communication channels, you may choose to provide consent to receive transactional and/or marketing communications.
Where required, we collect your consent through an unchecked opt-in checkbox before sending marketing text messages or emails.
Your consent records may be retained for compliance purposes.
Third-Party Lead Sources
We may collect your information through third-party platforms including:
- Meta (Facebook & Instagram Lead Ads)
- Google Ads Lead Forms
- Google Business Profile
- Other online advertising platforms
- Referral partners
Information submitted through these services is also subject to each platform’s own privacy practices.
Cookies & Analytics
Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and help us improve our services.
Cookies may also be used for advertising and remarketing purposes.
We use services such as:
- Google Analytics
- Google Ads
- Meta Pixel
- Other advertising and analytics providers
You may disable cookies through your browser settings.
Remarketing
Kilauea Pest Control uses remarketing services that allow us to display advertisements to previous website visitors across the internet.
These services may use cookies or similar technologies to serve relevant advertisements based on previous visits to our website.
Information Sharing
We do not sell your personal information.
We may share information with trusted service providers who help us operate our business, including providers of:
- Customer relationship management (CRM)
- Scheduling software
- Payment processing
- Website hosting
- Marketing automation
- Email delivery
- SMS messaging
- Analytics services
These providers may access your information only as necessary to perform services on our behalf.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.
Data Security
We take commercially reasonable measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While no method of transmission over the internet can be guaranteed to be completely secure, we work to protect your information using appropriate administrative, technical, and physical safeguards.
Data Retention
We retain personal information only as long as necessary to:
- Provide requested services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Consent records related to SMS and email communications may be retained for compliance purposes.
Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw marketing consent
- Request information regarding how your data is used
To exercise these rights, please contact us using the information below.
Children’s Privacy
Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective when posted on this page. We encourage visitors to review this policy periodically.
Contact Us
If you have questions regarding this Privacy Policy or our communication practices, please contact:
Kilauea Pest Control
150 Hamakua Dr. #378
Kailua, HI 96734
Phone: (808) 236-2847
Email: billing@kilaueapest.com
Website: https://kilaueapest.com
